:root{--ink:#203039;--muted:#657782;--line:#e1e8eb;--bg:#f5f8f9;--accent:#087f8c;--accent-soft:#e8f5f5;--amber:#96640d;--amber-soft:#fff8e7;--green:#2e8654;--red:#b63f38;font-family:Arial,Helvetica,sans-serif;color:var(--ink);font-size:14px;letter-spacing:0;color-scheme:light}
*{box-sizing:border-box}body{margin:0;background:white}button,input,textarea{font:inherit;color:inherit}button,a,input,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:36px;border:1px solid var(--line);background:white;border-radius:6px;padding:7px 10px;cursor:pointer;line-height:1.25}button:hover{background:var(--bg)}button:disabled{opacity:.5;cursor:wait}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}input,textarea{border:1px solid var(--line);border-radius:6px;padding:10px;background:#fff;min-width:0}textarea{resize:vertical;line-height:1.5}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}svg{width:18px;height:18px;flex:none;stroke-width:1.7}h1,h2,h3,p{margin:0}h1{font-size:20px}h2{font-size:16px}h3{font-size:12px;font-weight:600;color:var(--muted)}[hidden]{display:none!important}.icon{width:36px;height:36px;min-height:36px;padding:8px;flex:none;border:0;background:transparent;border-radius:6px;display:inline-flex;align-items:center;justify-content:center}.icon:hover{background:var(--bg)}.primary{background:var(--accent);color:#fff;border-color:var(--accent);font-weight:600}.primary:hover{background:#076c77}.brand{display:flex;gap:9px;align-items:center;white-space:nowrap;color:var(--ink);font-size:17px}.brand:hover{text-decoration:none}.brand strong span{font-weight:400;color:var(--muted)}.brand-icon{background:var(--accent);color:white;display:grid;place-items:center;width:32px;height:32px;border-radius:6px}.login{max-width:360px;margin:15vh auto;padding:20px}.login form{margin-top:40px;display:grid;gap:16px}.login h1{margin-bottom:8px}.login label{margin-bottom:-8px}.login button{height:42px}.login p{color:var(--red);line-height:1.5}
#app{height:100dvh;display:flex;flex-direction:column;overflow:hidden}.topbar{height:64px;min-height:64px;display:flex;align-items:center;gap:42px;border-bottom:1px solid var(--line);padding:0 22px}.topbar nav{display:flex;align-self:stretch;gap:28px}.topbar nav a{display:flex;align-items:center;color:var(--muted);font-size:13px;border-bottom:2px solid transparent}.topbar nav .current{color:var(--accent);border-color:var(--accent);font-weight:600}.top-actions{margin-left:auto;display:flex;align-items:center;gap:10px}.connection{display:flex;gap:6px;align-items:center;color:var(--muted);font-size:12px;margin-right:10px}.dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);flex:none}.connection.failed .dot{background:var(--red)}.notice{position:fixed;bottom:16px;left:50%;transform:translateX(-50%);z-index:20;max-width:calc(100% - 32px);padding:12px 18px;background:var(--ink);color:white;border-radius:6px;box-shadow:0 4px 18px #20303920}.notice.failure{background:var(--red)}.workspace{display:grid;grid-template-columns:304px minmax(340px,1fr) 282px;min-height:0;flex:1;max-width:1920px;width:100%;margin:0 auto}.inbox{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:#fff}.inbox-heading{display:flex;align-items:center;justify-content:space-between;padding:16px 16px 5px}.inbox-heading h1{font-size:19px}.inbox-heading h1 span{color:var(--muted);font-weight:400;font-size:16px;margin-left:6px}.queue-metrics{display:flex;gap:20px;font-size:12px;color:var(--muted);padding:0 16px 17px}.queue-metrics b{font-weight:600;color:var(--ink)}.search{position:relative;margin:0 14px}.search svg{position:absolute;top:12px;left:10px;color:var(--muted);width:16px}.search input{width:100%;height:40px;padding-left:33px;font-size:13px;background:var(--bg)}.filters{display:flex;gap:3px;padding:12px 14px;border-bottom:1px solid var(--line)}.filters button{border:0;background:transparent;font-size:12px;min-height:32px;padding:6px 10px}.filters .active{color:var(--accent);background:var(--accent-soft);font-weight:600}.queue{overflow:auto;min-height:0;flex:1}.queue-item{position:relative;border:0;border-bottom:1px solid #edf1f3;border-radius:0;width:100%;display:block;text-align:left;padding:16px 16px 14px;min-height:114px}.queue-item:hover{background:#fafcfc}.queue-item.selected{background:var(--accent-soft);box-shadow:inset 3px 0 var(--accent)}.queue-top{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-bottom:7px}.queue-top strong{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:180px}.queue-top time{font-size:11px;color:var(--muted);white-space:nowrap}.queue-preview{font-size:12px;line-height:1.5;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;min-height:36px;overflow-wrap:anywhere}.queue-bottom{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:10px;font-size:11px;color:var(--muted)}.queue-presence{display:flex;gap:5px;align-items:center}.queue-presence.away .dot{background:#b48b39}.queue-presence.offline .dot{background:#b9c3c8}.queue-tag{color:var(--accent)}.queue-tag.attention{color:var(--amber);font-weight:600}.queue-tag.read{color:var(--muted)}.unread{width:6px;height:6px;display:inline-block;border-radius:50%;background:var(--accent);margin-left:5px}.inbox-footer{border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:10px 14px;min-height:57px}.toggle{display:flex;gap:7px;align-items:center;cursor:pointer;font-size:12px;color:var(--muted)}input[type=checkbox]{accent-color:var(--accent);width:15px;height:15px}.empty-queue{display:grid;justify-items:center;gap:10px;margin:auto 20px;line-height:1.5;text-align:center;color:var(--muted);font-size:12px;padding:36px 0}.empty-queue svg{width:30px;height:30px;margin-bottom:4px}.empty-queue strong{font-size:14px;color:var(--ink)}.empty-detail{grid-column:2/4;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;background:var(--bg);color:var(--muted)}.empty-detail svg{width:42px;height:42px;stroke-width:1.1;margin-bottom:8px}.empty-detail h2{color:var(--ink);font-size:18px}.empty-detail p{font-size:13px}
.conversation{display:flex;flex-direction:column;min-height:0;min-width:0;background:#fff}.conversation-heading{padding:15px 22px;display:flex;gap:12px;align-items:center;min-height:76px;border-bottom:1px solid var(--line)}.visitor-avatar{width:36px;height:36px;display:grid;place-items:center;border-radius:50%;background:var(--bg);color:var(--muted);flex:none}.visitor-heading{flex:1;min-width:0}.visitor-heading h2{font-size:15px;overflow-wrap:anywhere}.visitor-heading>span{display:block;font-size:12px;color:var(--muted);margin-top:5px}.conversation-controls{padding:10px 20px;display:flex;gap:8px;align-items:center;min-height:58px;border-bottom:1px solid var(--line)}.conversation-controls .badge{margin-right:auto}.conversation-controls button{font-size:12px}.badge{padding:5px 8px;font-size:11px;background:var(--accent-soft);color:var(--accent);border-radius:4px;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.badge.human_takeover{background:var(--amber-soft);color:var(--amber)}.badge.closed{background:var(--bg);color:var(--muted)}.messages{min-height:0;flex:1;overflow:auto;padding:24px;display:flex;flex-direction:column;gap:20px;scroll-behavior:auto;background:#fbfcfc;overscroll-behavior:contain}.message{max-width:88%;align-self:flex-start;min-width:0;overflow-wrap:anywhere}.message.assistant,.message.manager{align-self:flex-end}.message-meta{display:flex;gap:8px;align-items:center;margin-bottom:6px;color:var(--muted);font-size:11px}.message.assistant .message-meta,.message.manager .message-meta{justify-content:flex-end}.message-meta time{color:#86939a}.bubble{background:white;border:1px solid var(--line);border-radius:6px;padding:12px 14px;white-space:pre-wrap;font-size:14px;line-height:1.55}.assistant .bubble{background:#eff7f7;border-color:#d9eaea}.manager .bubble{background:#edf3ff;border-color:#dce5f5}.message.degraded .bubble{border-color:#ead7a4;background:#fffaf0}.message.system{max-width:100%;align-self:center}.message.system .bubble{border:0;background:transparent;color:var(--muted);padding:0;font-size:12px}.activity{height:28px;min-height:28px;display:flex;align-items:center;padding:0 24px;font-size:12px;color:var(--muted);background:#fbfcfc}.compose{border-top:1px solid var(--line);padding:0 20px 14px;flex:none}.compose-tabs{display:flex;gap:14px;margin-bottom:12px;border-bottom:1px solid var(--line)}.compose-tabs button{border:0;border-bottom:2px solid transparent;border-radius:0;padding:12px 0;font-size:12px;color:var(--muted);background:transparent}.compose-tabs .active{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}.compose-tabs svg{width:15px}.compose>label{display:block;font-size:11px;color:var(--muted);margin-bottom:6px}.compose textarea{border:0;padding:0;width:100%;min-height:68px;max-height:140px;border-radius:0;font-size:14px;resize:vertical}.compose-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:8px}.actor-label{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:11px}.actor-label input{font-size:12px;border:0;padding:7px 2px;width:110px;background:transparent}.compose-bottom .primary{font-size:12px;min-height:38px}.compose.guidance{background:var(--amber-soft)}.compose.guidance textarea{background:transparent}.compose.guidance .active{color:var(--amber);border-color:var(--amber)}.compose.guidance .primary{background:#986d20;border-color:#986d20}
.context{border-left:1px solid var(--line);overflow:auto;min-height:0;background:white;overscroll-behavior:contain}.context-heading{display:flex;align-items:center;justify-content:space-between;padding:18px 18px 10px}.context-heading h2{font-size:14px}.context section{padding:17px 18px;border-bottom:1px solid #edf1f3;line-height:1.55;font-size:12px;overflow-wrap:anywhere}.context section h3{margin-bottom:8px}.context section a{display:block;overflow-wrap:anywhere}.context section p{white-space:pre-wrap;color:var(--ink)}.muted{color:var(--muted);font-size:11px}.context #seen{display:block;margin-top:6px}.context dl{margin:16px 0 0;display:grid;gap:4px}.context dt{font-size:11px;color:var(--muted);margin-top:7px}.context dd{margin:0;font-size:12px}.section-heading{display:flex;align-items:center;justify-content:space-between}.section-heading .icon{width:28px;height:28px;min-height:28px;padding:5px;margin-top:-8px}.context .guidance-section{background:#fffdf7}.guidance-section p{margin-bottom:6px}.events{list-style:none;margin:0;padding:0;display:grid;gap:13px}.events li{font-size:11px;padding-left:11px;border-left:2px solid var(--line);line-height:1.5}.events time{display:block;font-size:10px;color:var(--muted)}.context footer{padding:18px;display:grid;gap:9px}.context footer code{font-size:10px;color:var(--muted);overflow-wrap:anywhere}.mobile-back,#context-close{display:none}.workspace.context-hidden{grid-template-columns:304px minmax(340px,1fr)}.workspace.context-hidden .context{display:none!important}
@media(min-width:1600px){.workspace{grid-template-columns:330px minmax(400px,1fr) 310px}.workspace.context-hidden{grid-template-columns:330px minmax(400px,1fr)}}
@media(max-width:1100px){.workspace{grid-template-columns:280px minmax(320px,1fr)}.workspace.context-hidden{grid-template-columns:280px minmax(320px,1fr)}.context{display:none}.workspace.show-context .context{display:block;position:fixed;z-index:10;right:0;top:64px;bottom:0;width:300px;box-shadow:-12px 0 30px #20303912}#context-close{display:flex}.empty-detail{grid-column:2}.topbar{gap:28px}.topbar nav{gap:18px}.connection{font-size:0}.connection .dot{width:8px;height:8px}.top-actions{gap:4px}}
@media(max-width:700px){.topbar{height:56px;min-height:56px;padding:0 14px;gap:12px}.brand{font-size:16px}.brand-icon{width:29px;height:29px}.topbar nav{display:none}.connection{margin-right:4px}.workspace,.workspace.context-hidden{display:block;position:relative}.inbox{height:100%;border:0}.conversation{height:100%}.empty-detail{display:none}.workspace.detail-open .inbox{display:none}.workspace:not(.detail-open) .conversation{display:none}.mobile-back{display:flex}.conversation-heading{padding:10px 12px;gap:8px;min-height:66px}.visitor-avatar{display:none}.conversation-controls{padding:8px 12px;gap:6px;min-height:54px}.conversation-controls button{font-size:11px;padding:7px}.conversation-controls button svg{width:15px}.conversation-controls .badge{font-size:10px;padding:5px 6px}.messages{padding:18px 14px;gap:18px}.message{max-width:94%}.bubble{font-size:14px;padding:10px 12px}.compose{padding:0 14px 12px}.compose textarea{min-height:56px;max-height:105px;font-size:16px}.compose-tabs{margin-bottom:8px}.compose-tabs button{min-height:40px}.compose-bottom{align-items:flex-end;gap:8px}.compose-bottom .primary{font-size:11px;max-width:210px}.actor-label{display:grid;gap:0}.actor-label input{width:92px;font-size:11px}.activity{padding:0 14px;font-size:11px}.workspace.show-context .context{top:56px;width:min(320px,100%)}.notice{font-size:12px}.inbox-heading{padding-top:18px}.queue-item{padding:16px 18px}.queue-top strong{max-width:240px}.login{margin-top:10vh;padding:24px}.top-actions .icon{width:32px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}
.notice{position:relative;left:auto;bottom:auto;transform:none;flex:none;max-width:none;width:100%;padding:9px 22px;border-radius:0;box-shadow:none;font-size:12px;line-height:1.4}